Frequently asked questions

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General

What is myGPhCpharmacy?

myGPhCpharmacy is a password-protected, self-service website for pharmacy owners, superintendents and nominated delegate users of pharmacies registered with the General Pharmaceutical Council.

You can use myGPhCpharmacy to:

  • update your account details
  • create 'delegate user' accounts (see FAQ What is a delegate user?)
  • renew your registration
  • see your receipts
  • see your pending payments for Direct Debits and BACS transfers

Where can I get support to use this site?

Please contact the GPhC Customer Contact Centre if you have any issues or would like help. You can phone 020 3713 8000 or email info@pharmacyregulation.org.

How do I nominate a new superintendent pharmacist?

Please fill in a Nomination of superintendent pharmacist form. Follow this link to download a Nomination of superintendent pharmacist form from our website.

Once you have filled the form in, please email it to premises@pharmacyregulation.org or post it to:

Customer Services Team (Premises)
GPhC
25 Canada Square
London
E14 5LQ

Signing up and signing in

How do I get access to myGPhCpharmacy?

To access myGPhCpharmacy you need a sign-up letter from the GPhC. We will automatically send this letter to pharmacy owners or superintendents when:

  • you first need to renew a pharmacy using myGPhCpharmacy, or
  • you become the owner or superintendent pharmacist of a pharmacy registered with the GPhC, after myGPhCpharmacy goes live.

Your sign-up letter will include your username and a temporary password that you can use to access myGPhCpharmacy for the first time.

If you have not received a sign-up letter and you need to access myGPhCpharmacy please contact the GPhC Customer Contact Centre for help. You can phone 020 3713 8000 or email premises@pharmacyregulation.org.

How do I sign up for myGPhCpharmacy?

Once you have initially accessed myGPhCpharmacy by entering your username and temporary password which we have provided, you will need to submit and validate an email address and create a permanent password to activate your myGPhCpharmacy account. To validate your email address, we will send an email to the email address you provided, with a unique link. Clicking on this link lets us know the email account is yours, and has not been used by someone else without your knowledge.

Important: This email address must be one that we can use to contact you use in your role as a pharmacy owner or superintendent pharmacist. If you want someone else to administer myGPhCpharmacy on your behalf, you can add them as a user later.

If you are not a pharmacy owner or superintendent, you cannot sign up for myGPhCpharmacy yourself - the pharmacy owner or superintendent must create an account for you. They do this by supplying your name and email address on the delegate users page. We will send a sign-up email to that email address, with a unique link. Following this link lets us know the email account is yours, and hasn’t been used by someone else without your knowledge.

After you have clicked the link in the email, you can create a password, and you will be able to sign in using your email address and password.

I did not receive a sign-up email from myGPhCpharmacy

If you have not received the sign-up email, please contact the GPhC Customer Contact Centre as 020 3713 8000 or email premises@pharmacyregulation.org and we will issue you a new one.

Please add the email address myGPhCpharmacy@pharmacyregulation.org to your safe senders list, and check junk email folders, as occasionally these emails are caught by spam filters.

What do I do if I have forgotten my username or password?

If you can remember your username, go to the Forgot password page and use this to reset your password.

If you are an owner or superintendent pharmacist and you have forgotten your username, please contact the GPhC Customer Contact Centre for help. You can phone 020 3713 8000 or email info@pharmacyregulation.org.

If you are a delegate user and you have forgotten your username, you will need to talk to the owner or superintendent pharmacist of your company so they can arrange for your details to be reset. They will use their 'Delegate Users' menu in their myGPhCpharmacy account to do this.

How do I change my password?

After signing into myGPhCpharmacy, select Change password from the User details menu and follow the instructions.

How do I change my email address?

After signing into myGPhCpharmacy, select Change email from the User details menu and follow the instructions.

You cannot do this if you are a delegate user – you will need the pharmacy owner or superintendent to do this on your behalf.

Delegate user management

What is a delegate user?

If you are the owner or superintendent pharmacist of any pharmacies registered with the GPhC you can set up additional users who have access to myGPhCpharmacy to complete renewal actions on your behalf. We call these 'delegate users'.

When creating delegate users you will be asked to confirm that you are aware of the standards for registered pharmacies and that you are fully responsible for ensuring those standards are met at all times. Follow this link to view the standards for registered pharmacies.

How do I set up a delegate user?

After signing into myGPhCpharmacy select 'Delegate users' then 'Create a new user' and give their name and email address. They will receive a sign-up email.

How many delegate users can I set up?

There is no limit to the number of delegate users that you can set up for a myGPhCpharmacy account. However, as an owner or superintendent pharmacist you should be aware of the standards for registered pharmacies and you will be fully responsible at all times for ensuring those standards are met.

How do I update a delegate user's details?

The superintendent will need to sign into myGPhCpharmacy and go to ‘Delegate users’ and click 'Edit'. This allows you to update the title, name and email address of your delegate user. If you update a delegate's email address, the delegate user will need to validate it before they can sign in again. We will send an 'email address confirmation' email with a unique link they can use to do this.

What does the delegate user do if they have forgotten their password?

You can send a 'reset password' email from the Delegate users page, or they can have one sent by selecting Forgot password on the myGPhCpharmacy sign in page and entering their username.

How do I delete a delegate user?

After the superintendent has signed into myGPhCpharmacy they will need to go to Delegate users and select 'Delete' against the delegate user whose account is no longer required. Confirm that you want to delete the delegate user by selecting 'Ok'.

Renewal

How do I renew?

Our 'Renewing your pharmacies' infosheet (PDF 221KB) gives you step-by-step instructions on how to renew your pharmacy registration.

If you are having problems renewing you can phone the GPhC Customer Contact Centre on 020 3713 8000 for help and support.

How do I make my declarations?

After selecting all of the pharmacies you want to renew, you will be directed to a declaration page. You must make an electronic declaration (one declaration covers all pharmacies you are renewing) before you can select a payment option.

What payment methods are there?

There are three payment methods on myGPhCpharmacy. Online card payment is available to everyone. If you have a Direct Debit set up you will also be able to choose to pay by Direct Debit. If you do not have a Direct Debit, you will be able to pay using BACS.

For each payment method, you must first sign in to myGPhCpharmacy and make an online declaration. We will not accept BACS payments and will not collect Direct Debit payments without first receiving a declaration. You will not be able to access WorldPay to pay by card without first making a declaration.

  • Online card payment is made using WorldPay. It is processed immediately, and you need to have a credit or debit card available.
  • Direct Debit must be set up in advance (see the FAQ on setting Direct Debit setup). Once this is set up, you will be able to use Direct Debit when you renew. If you select Direct Debit, we will debit the account you have chosen for renewal fees on a specific date, which we will tell you about in advance.
  • BACS transfers are payments made directly into a GPhC bank account. If you select BACS transfer, you must make the payment, and we must receive it before the renewal date.

Where can I find a list of my pharmacies that are due for renewal?

If you are the superintendent or the delegate user, log-in to myGPhCpharmacy which displays a list of pharmacies that you need to renew on the confirmation and declaration pages. You can copy this list into a document or spreadsheet.

I want to set up a Direct Debit to pay my renewal fees

Important information on renewal fee payment methods, including how to set up a direct debit can be found here.

Please note declarations for Direct Debit need to be made at an earlier date than other payment methods. The declarations deadline would have been outlined in your renewal notice or in the letter you received to confirm your direct debit has been successfully set up.

If you do not complete your declarations by the deadline, we will be unable to collect your payment by Direct Debit and you will need to complete the renewal process by credit or debit card.

Your Direct Debit will remain active and you can still use it to pay for later renewals. If you have any pharmacies due for renewal later and you want to pay using Direct Debit, you will need to complete the renewal declarations for them in a separate renewal transaction, where you will be able to choose Direct Debit payment.

How do I cancel the Direct Debit payment for my pharmacy renewal fees?

If you want to cancel or amend the Direct Debit payment, please email premises@pharmacyregulation.org.

Where can I find my pharmacy receipts?

Once you have signed in to your myGPhCpharmacy account, select Receipts from 'Quick links' on the left side of the screen. You can also find your receipts by going to the 'Renewals' menu.

Payment method When the receipt is available
Bank card 48 hours after payment
BACS 5 working days after payment
Direct Debit Within 21 days after payment

Where can I find out how much my Direct Debit payments will be after I complete my pharmacy renewal declarations?

You can find a summary of any outstanding renewal fee payments by opening the 'Renewals' menu and selecting Pending payments. This page will list each Direct Debit we are going to collect, including how much will be taken and when. This will show the pharmacies for which we have a valid declaration, and for which we have been instructed to collect the renewal fee by Direct Debt.

I'm paying by BACS, where can I find the bank account details to make the payment?

Once you have completed the renewal declarations for your pharmacies, if you are paying your renewal fees by BACS you will receive a 'renewal confirmation' email. This will tell you how much you will need to transfer to complete the renewal of your pharmacy registration and the details of the bank account you will need to transfer the money to.

Non-renewal

What are non-renewals?

If you do not intend to renew your pharmacy registration, you can record this on myGPhCpharmacy. This option is only available if you wish to voluntarily remove your premises from the Register. This process is known as 'non-renewals'.

Important: recording a non-renewal does not mean you have made an application for Voluntary removal or a Transfer of ownership. You will still need to post a completed form to us. This feature is designed to help you manage your renewals, and allow you to tell us when you do not intend to renew a pharmacy registration.

Once you have filled the form in, please email it to premises@pharmacyregulation.org or post it to:

Customer Services Team (Premises)
GPhC
25 Canada Square
London
E14 5LQ

How do I transfer ownership of my pharmacies?

You need to submit a 'Transfer of ownership' form to the GPhC to tell us about a change of ownership of a pharmacy. Click here to download a Transfer of ownership form.

Once you have filled the form in, please email it to premises@pharmacyregulation.org or post it to:

Customer Services Team (Premises)
GPhC
25 Canada Square
London
E14 5LQ

If the pharmacy is due for renewal and you have agreed with the new owner that they will complete the registration renewal for the pharmacy, please sign in to your myGPhCpharmacy account and select the option 'Not renew' for the relevant pharmacy. Complete your renewal selections and then click 'Save selection'. You will be asked to choose a reason for not renewing, so please select 'Transfer of ownership'.

If the pharmacy is due for renewal and you have agreed with the new owner that you will complete the registration renewal for the pharmacy, you should sign in to your myGPhCpharmacy account and complete the renewal as normal. Once you have renewed the pharmacy you can submit your Transfer of ownership form.

I selected pharmacies for Voluntary removal/Transfer of ownership but now I want to renew them

If you change your mind before the renewal deadline of the pharmacy in question and you have not submitted a 'Voluntary removal' or 'Transfer of ownership' form you can cancel the 'Not renewing' selection. Do this by starting a renewal session and clicking the 'Cancel' button next to the relevant pharmacy. You can then choose to renew the pharmacy and complete the renewal as normal.

If you change your mind after the renewal deadline or if you have already submitted your Voluntary removal or Transfer of ownership form, you should email premises@pharmacyregulation.org for help.