Frequently asked questions

myGPhCpharmacy is a password-protected, self-service website for pharmacy owners, superintendents and nominated delegate users of pharmacies registered with the General Pharmaceutical Council.

You can use myGPhCpharmacy to:

• update your account details
• create 'delegate user' accounts (see FAQ What is a delegate user?)
• renew your pharmacy's registration
• see your receipts
• see your pending payments for Direct Debits and BACS transfers

Please contact the GPhC Customer Contact Centre if you have any issues or would like help. You can phone 020 3713 8000 or email info@pharmacyregulation.org.

Please go to our main website and search for a ‘Nomination of superintendent pharmacist’ form.

Once you have filled the form in, please email it to premises@pharmacyregulation.org or post it to:

To access myGPhCpharmacy, you’ll need to follow the steps set out below.

First you will need a sign-up letter from us, which includes your username and a temporary password. We will automatically send this letter to pharmacy owners or superintendents when you first become the owner or superintendent pharmacist of a pharmacy registered with the GPhC.

1. Use the username and temporary password in the letter to sign in to the site for the first time. You will be prompted to change your password, and to enter your email address.

Important: This email address must be one that we can use to contact you in your role as a pharmacy owner or superintendent pharmacist. If you want someone else to administer myGPhCpharmacy on your behalf, you can add them as a delegate user later.

2. We will send an email with a unique link to the email address you provided. Open the email and click on the link. This will take you to myGPhCpharmacy and validate he email address. Check your ‘junk’ or ‘spam’ folder if the email isn’t in your inbox.

If you are not a pharmacy owner or superintendent, you can’t sign up for myGPhCpharmacy yourself – your pharmacy owner or superintendent must create an account for you. You will need to give them your name and email address so they can set you up as a ‘delegate user’.

Once you have been set up as a delegate user you will receive a sign-up email from the GPhC, which includes a unique link. Check your ‘junk’ or ‘spam’ folder if the email isn’t in your inbox.

Click on the link, which will take you to a myGPhC pharmacy page where you can create a password .

Your account should now be set up and you should be able to log in to the system using your email and password.

Please add the email address 'myGPhCpharmacy@pharmacyregulation.org' to your safe senders list, and check junk email folders, as occasionally these emails are caught by spam filters.

If you have still not received the sign-up email, contact the GPhC Customer Contact Centre as 020 3713 8000 or email premises@pharmacyregulation.org and we will issue you a new one.

If you can remember your username, you will be able to reset your password on the Forgot password page If you cannot remember your username, please phone the GPhC on 020 3713 8000 and we will be able to help.

If you are an owner or superintendent pharmacist and you have forgotten your username, please contact the GPhC Customer Contact Centre for help. You can phone 020 3713 8000 or email info@pharmacyregulation.org.

If you are a delegate user and you have forgotten your username , you will need to talk to the owner or superintendent pharmacist of your company so they can arrange for your details to be reset. They will use their 'Delegate Users' menu in their myGPhCpharmacy account to do this.

After signing into myGPhCpharmacy, select Change password from the User details menu and follow the instructions.

After signing into myGPhCpharmacy, select Change email from the user details menu and follow the instructions.

If you are a delegate user , you will need the pharmacy owner or superintendent to do this on your behalf.

If you are the owner or superintendent pharmacist, you can set up additional users who have access to myGPhCpharmacy to complete renewal actions on your behalf. We call these 'delegate users'.

When creating delegate users, you should be aware that you are responsible for all actions carried out on myGPhCpharmacy by users to whom you have delegated authority. You will be asked to confirm this as part of the setup process.

After signing into myGPhCpharmacy, select 'Delegate users', and then 'Create a new user'. Enter the name and email address of the proposed delegate user. They will receive a sign-up email and can create their delegate account by responding to the instructions in the email.

There is no limit to the number of delegate users that you can set up for a myGPhCpharmacy account. However, as an owner or superintendent pharmacist you should be aware that you are responsible for all actions carried out on myGPhCpharmacy by users to whom you have delegated authority.

After signing into myGPhCpharmacy , select ‘Delegate users’ and click 'Edit'. This allows you to update the title, name and email address of your delegate user. If you update a delegate's email address, the delegate user will need to validate it before they can sign in again. We will send an 'email address confirmation' email with a unique link to the new address, so they can do this.

You can send a 'reset password' email from the delegate users page, Or, the delegate user can select ‘Forgot password’ on the myGPhCpharmacy sign in page. They will need to enter their username to receive a ‘reset password’ email.

After signing into myGPhCpharmacy, select 'Delegate users', and then find the delegate user you want to delete. Click the 'Delete' button next to their entry. You will be asked to confirm that you want to delete the delegate user, to help avoid accidental deletions.

Our 'Renewing your pharmacies' infosheet (PDF 221KB) gives you step-by-step instructions on how to renew your pharmacy registration.

If you are having problems renewing you can phone the GPhC Customer Contact Centre on 020 3713 8000 for help and support.

After selecting all of the pharmacies you want to renew, you will be directed to a declaration page. You must make an electronic declaration (one declaration covers all pharmacies you are renewing) before you can select a payment option.

There are three payment methods on myGPhCpharmacy.

1. Online card payment: this is available to everyone, and is made using WorldPay. You need to have a credit or debit card available, and your payment will be processed immediately.
2. Direct Debit: : if you set up a Direct Debit, we will use this to collect renewal fees for all your pharmacies. We will collect one annual payment for each pharmacy. We will send you a list of payments and the dates we will attempt to collect them when we confirm that the Direct Debit is in place. You must set it up in good time before your pharmacy renewal is due - see the How do I set up a Direct Debit to pay my renewal fees? FAQ below to find out more.
3. BACS: these are payments made directly into a GPhC bank account. If you select BACS transfer,please make sure you include your owner number when making the payment. You must make the payment, and we must receive it before the renewal date.

For each payment method, you must first sign in to myGPhCpharmacy and make an online declaration. You will not be able to make a payment by any of the methods available without first making a declaration.

Both the superintendent or owner and delegate users can log-in to myGPhCpharmacy and navigate to the Renewals section to see a list of pharmacies that need to be renewed on the confirmation and declaration pages. You can copy this list into a text document or spreadsheet.

Please search for: ‘paying by Direct Debit’ on our main website to find out more about how to set up a Direct Debit with us.

Important: If you pay by Direct Debit, you will need to make your declarations on myGPhCpharmacy earlier than with other payment methods.

We will confirm your declaration deadline in your renewal notice or in your Direct Debit setup confirmation letter. Please make a note of the declaration deadline as you will not receive a reminder.

If you do not complete your declarations by the deadline, we will be unable to collect your payment by Direct Debit. You will need to sign in to myGPhCpharmacy and complete the declarations, and pay by credit or debit card.

If you miss your declaration deadline, your Direct Debit will remain active and you can still use it to pay for other pharmacy renewals, and for the next renewal of the pharmacy for which you missed the declaration deadline.

If you want to cancel or amend the Direct Debit payment, please contact your bank. Your bank will notify us and we will remove your bank details from our system.

After signing into myGPhCpharmacy, click on, click on Select receipts from the 'Quick links' menu on the left side of the screen. You can also find your receipts by going to the 'Renewals' menu. The payment receipt may take a different amount of time to show in myGPhCpharmacy, depending on the payment method.

You can find a summary of any outstanding renewal fee payments by opening the 'Renewals' menu and selecting ‘Pending payments’. This page shows each Direct Debit payment, including how much will be taken and when. Details will also show any pharmacies that have a valid declaration, and for which payment is ready to be taken.

If you are paying your renewal fees by BACS, you will receive an email once you have completed the renewal declarations for your pharmacies. This will tell you how much money you will need to transfer to complete the renewal of your pharmacy registration and the details of the bank account you will need to transfer the money to.

If you do not plan to renew your pharmacy registration, you can record this on myGPhCpharmacy . This is known as 'non-renewal'. It is designed to help you manage your renewals and allow you to tell us when you do not intend to renew a pharmacy registration.

You should only choose this option if you intend to:

• stop carrying out any of the services for which your pharmacy must be registered
• transfer ownership of your pharmacy
• close a registered pharmacy

After signing to myGPhCpharmacy, select the option 'Not renew' for the relevant pharmacy. Complete your renewal selections and then click 'Save selection'. You will be asked to choose a reason for not renewing.

Important: recording a non-renewal does not mean you have completed the process to remove your pharmacy from the register, or to transfer it to a new owner. You should complete an application for voluntary removal form, or a notification of change of ownership form as well as recording your non-renewal; both forms are available on our main website.

To tell us about a change of ownership, please visit our main website and search for a ‘Notification of change of ownership’ form.

If the pharmacy is due for renewal and you have agreed with the new owner that they will complete the registration renewal for the pharmacy, please sign in to your myGPhCpharmacy account and select the option 'Not renew' for the relevant pharmacy. Complete your renewal selections and then click 'Save selection'. Select 'Transfer of ownership' as the reason for non-renewal.

If the pharmacy is due for renewal and you have agreed with the new owner that you will complete the registration renewal for the pharmacy, you should sign in to your myGPhCpharmacy account and complete the renewal as normal. Once you have renewed the pharmacy you can then submit your ‘Notification of change of ownership’ form by email to premises@pharmacyregulation.org

If you change your mind before the renewal deadline of the pharmacy in question and you have not submitted a voluntary removal or change of ownership form, you can cancel the 'Not renewing' selection. To do this, start a renewal session and click the 'Cancel' button next to the relevant pharmacy. You can then choose to renew the pharmacy and complete the renewal as normal.

If you change your mind after the renewal deadline or if you have already submitted your voluntary removal or change of ownership form, get in touch with the GPhC Customer Contact Centre on 020 3713 8000 or email premises@pharmacyregulation.org.